Posts Tagged ‘sales script’

sales_scriptI spent the first half of today at the Santa Cruz Beach Boardwalk and I saw a sign that was a great example of a critical mindset to sales script writing success. The sign was very simple.  Very few people that read the sign today were aware of how the words were impacting them on a subconscious level.

Understanding the way the sign was created is a key to sales greatness

The sign read …

Caricatures:  it only takes 2 minutes

Six simple words.

Sales script writing is about thinking.

It is about anticipating what your prospect’s concerns are.

In an environment like the Santa Cruz Beach Boardwalk your mind is over stimulated.  There are lots of people.  Lots of noises.  Lots to see.

One of the non stated objections of someone at the Boardwalk considering getting a caricature is “I don’t have the time”.

Whoever created the sign knows one of the objections is “I don’t have the time”.

The sign is an attempt to overcome the objection before it comes up in the presentation.

The critical mindset to sales script writing success is to anticipate your prospects wants, needs, desires, and objections and address all of these things in your presentation.  This is how you think strategically about sales presentation.

If you adopt this mindset you will increase your sales results for life!

How can you apply this way of thinking to your sales presentation?

What objections can you address in the body of your sales presentation?

Success,

Eric Lofholm
Master Sales Trainer and Sales Script Writing Expert

sales-scriptOne of the best ways to increase your sales results is to create powerful sales scripts. When I talk about the concept of a sales script most salespeople frown upon the idea. The truth is, we all use scripts, even you. This often-misunderstood idea can dramatically increase your sales results.

What is a sales script?

A script is simply a sequence of words that makes sense. For example the sentence you just read is a script. What isn’t a script is gibberish. It’s word salad. It’s saying things like chair, book, car, dog, computer. These words when spoken in that sequence mean nothing to the listener.

So you are either using a script or you are using gibberish. Now that we agree you are using scripts the real question is how powerful are your sales scripts?

Why do powerful sales scripts work?

Powerful scripts work because human beings respond in predictable ways. Here is one of the first scripts I learned.

“If you do what a millionaire does you will get what a millionaire has. If you invest your money where millionaires currently have their money invested, what will you become?”

I have asked this question of over 1,000 people. Every single one of them has always answered a millionaire. Isn’t that powerful? If you didn’t fully grasp the power of the example above let me restate my point. You can create PREDICTABILITY in your sales presentation.

That is what the sales superstars do. They use the same sales scripts over and over again because they work. Would you like to learn a sales script that generates quality referrals over 95% of the time? I knew you were going to say, “Yes.” How did I know? I knew because human beings respond in predictable ways. Here is the script.

“As you probably know, I work with referrals. A good referral for me is _____ (share with them what a good referral is, for example I say, “a sales manager with six or more people on their sales team). When you think of a good referral think of _______ (jog their memory, for example I say, “other offices in your company, where you have worked in the past). Of everyone you know, who would be the best referral for me?” This sales script produces a quality referral almost every time.

How did I learn about the power of sales scripts?

I was introduced to scripts by my first mentor Danté. I watched Danté deliver his sales presentation over 50 times. Every time he delivered it he said virtually the same thing. He told the same stories and the same jokes. He used the same closes. He handled objections the same every time.

Did scripts work for Danté’? He is the only sales person I ever met who drove a Ferrari to work. I was then trained by one of Dr. Moine’s students, named Tony. Tony taught me the psychology behind how to create a script.

Dr. Moine then trained me. I have been working with Dr. Moine for over 11 years. Dr. Moine is the author of “Unlimited Selling Power.” To learn more about Dr. Moine go to http://www.DrMoine.com.

What kinds of sales scripts are there?

Here is a list of different types of scripts:
1. Objection handling
2. Referral
3. Closing
4. Rapport
5. Identify customer needs
6. Appointment setting
7. Entire sales presentation

The next step is for you to make a list of sales scripts you need to create for your business. Once you have created the list select the most important sales script to complete. Lastly take action.

Success,

Eric Lofholm
Master Sales Trainer and Sales Script Writing Expert

sales_scriptsWould you like to write a sales script that communicates the benefits of taking action? Another powerful strategy is to communicate the consequences of not taking action.

Benefits of Action vs. Consequences of Not Taking Action:
Sales Professionals create a sense of URGENCY in the prospects to get them to buy the product or service TODAY. People are hard-wired to seek pleasure and to avoid pain, so these two motivating forces are at the heart of the sales scripts we will be discussing today.

Benefits of Taking Action:
The Sales Professional focuses the prospect’s attention on the many benefits the prospect will receive when the service or product is bought NOW. A Sales Professional selling a membership to a Fitness Center would focus on the benefits of joining the gym TODAY.

In this example, the benefits that the prospect will realize by purchasing the membership and getting started now are:

o Start improving your level of health,
o Feel and look better,
o More energy,
o Increased self-esteem,
o More strength and stamina.

Consequences of NOT Taking Action:
The Consequence of Not Taking Action is one of the most powerful ways to motivate a prospect to buy. The Sales Professional uses the consequences of not taking action to help the prospects become aware of the painful consequences if they do nothing or wait.

The cost of doing nothing is far greater than the cost of solving the problem (pain) with your product or service. Think of a salesperson selling life insurance to a husband who has a wife and two young children. The Life Insurance Sales Professional helps the husband realize that if he were to die suddenly, the wife would have to sell their home, and the children would not be able to attend college which makes clear to the prospect how doing nothing is far more painful than purchasing the life insurance policy.

You, also, can use the Consequences of Not Taking Action in your industry.

Use the Benefits of Taking Action and the Consequences of Not Taking Action to close more sales!

Be sure to read my next Blog Post.
Benefit Sales Scripts, Part 5: The Benefit of the Benefit

Sell with Confidence,

John Kurth
Sales Script Writing Expert

Contrast is one of the most powerful sales script techniques you can use. The contrast will reveal their areas of dissatisfaction or their points of pain. How do you reveal what's important to them?

Watch this video on contrast sales script techniques...

Sell with Confidence,

John Kurth

Sales Script Writing Expert

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