Posts Tagged ‘Objection Handling’

Preframe Sale Closing TechniquesOne of the most powerful Closing Techniques you can use to close more sales is the preframe. And the best part is that it’s easy to use. It just requires some preparation.

Selling is a thinking man’s game. Selling is a thinking woman’s game. Selling is like mental chess.

Preframing is a way to shape someone’s listening. It is also a way to handle objections before they come up.

Reverse engineer the sales process. This means begin with the end in mind. What is the end result you are looking for? You can use preframing to assist you in getting that result.

A preframe is simply letting someone know in advance what is going to happen. The close is the natural conclusion to a well delivered sales presentation. By preframing the sale, you are letting someone know in advance what is going to happen.

Let your Prospect Know in Advance What Will Happen!

So, how do you actually preframe the close? Here’s the exact language I use, “I have 2 outcomes for our presentation. My first outcome is to share some great ideas with you. My second outcome is to share with you how my ongoing coaching program works. I will give you all the details at the end of our meeting.”

How do you normally deliver your presentation? What can you say early in your presentation to preframe the sale. State the outcomes up front. That way, your prospect will know what to expect. That's how to preframe the sale.

Eric Lofholm
Master Sales Trainer and Sales Script Writing Expert

handle-objection-need-more-timeIf you want to close more sales, you need to develop the skill of objection handling. One of the biggest challenges I see network marketer’s face is what to do when the prospect says I need to think about it, I don’t have the time, or I don’t have the money.

This is a challenge for the network marketer and it is also a challenge for most everyone on their team.

We know that at the end of a presentation the prospect is going to say one of four things.
1. I am ready to sign up.
2. I am not interested.
3. I have some questions.
4. I need to think about it, I don’t have the time, or I don’t have the money. (or raise some other concern)

Prediction is a form of power. Because we know what they are going to say we can then prepare a powerful, persuasive response to overcome their concern and move the prospect to action. Persuasion is about leading. It is about moving people to action. Great network marketing leaders are great at moving others to take action.

Handling an Objection is like Passing a Hot Potato Back and Forth!

After you have given the prospect your presentation you are going to ask them to take action. After you ask them to take action that is when they typically say I need to think about it, I don’t have the time, or I don’t have the money. I want you to imagine that when you ask the prospect to take action it is if you are giving them a hot potato. When they say to you I need to think about it, I don’t have the time, or I don’t have the money they are giving you the hot potato back. We now need to give it back to them.

In Part 2 of this post, I will share specific sales scripts on how to handle the objection of “I need to think about it.”

Success,

Eric Lofholm
Master Sales Trainer and Coach

Click here for Part 2 of this post

sales_scriptI spent the first half of today at the Santa Cruz Beach Boardwalk and I saw a sign that was a great example of a critical mindset to sales script writing success. The sign was very simple.  Very few people that read the sign today were aware of how the words were impacting them on a subconscious level.

Understanding the way the sign was created is a key to sales greatness

The sign read …

Caricatures:  it only takes 2 minutes

Six simple words.

Sales script writing is about thinking.

It is about anticipating what your prospect’s concerns are.

In an environment like the Santa Cruz Beach Boardwalk your mind is over stimulated.  There are lots of people.  Lots of noises.  Lots to see.

One of the non stated objections of someone at the Boardwalk considering getting a caricature is “I don’t have the time”.

Whoever created the sign knows one of the objections is “I don’t have the time”.

The sign is an attempt to overcome the objection before it comes up in the presentation.

The critical mindset to sales script writing success is to anticipate your prospects wants, needs, desires, and objections and address all of these things in your presentation.  This is how you think strategically about sales presentation.

If you adopt this mindset you will increase your sales results for life!

How can you apply this way of thinking to your sales presentation?

What objections can you address in the body of your sales presentation?

Success,

Eric Lofholm
Master Sales Trainer and Sales Script Writing Expert

The Hidden Selling-Power of Sales Stories Part 2:
Learn Where to Strategically Place Your Stories in Your Presentation

Sales Champions use stories throughout their presentation.  Let’s take a closer look.  Where?

Strategic Placement of Stories
Where you place your stories in your Sales Presentation is an important decision, since many sales people do not plan ahead and decide where to place them.  On the other hand, Sales Champions strategically place stories throughout their presentations for maximum impact.

Use Sales Stories in Setting Appointments

An effective Appointment Setting script tends to be to the point and short; however, if the prospect presents an objection against setting the appointment, quickly tell an appropriate story.

Use Sales Stories in the Close

During the Close, you are explaining how both of you can do business together, including the terms of the agreement, the investment, the expected methods of payment, and any warrantees included.  In the Close, prospects usually become anxious, knowing they will soon be asked to make a commitment.  A relevant story—placed here—would be ideal in this section of the Close.  In addition, the risk-factor now present in the prospect’s mind, will be reduced significantly.

Use Stories to Develop Trust and Rapport
Stories quickly develop trust and rapport with prospects, so including those they can relate to is critical.    If your prospect is a business owner, entrepreneur, doctor, or lawyer, the story should include examples of people and events relevant to that profession.  Obviously, telling a story to a lawyer about a stay-at-home mom or dad would not be very persuasive.

Use Sales Stories to Handle Objections

Consistently, Sales Champions employ stories masterfully for objection handling.  When the prospect gives an objection, the Sales Champion responds with this script: “That reminds me of a client of mine…” and then tells the appropriate story.

Use Stories When Asking for Referrals
Use stories to ask people for referrals!  A story that is true about someone who gave you three referrals reveals how your product or service truly helped them and plants the suggestion in the prospect’s mind to give you referrals.  Quite often, the prospect may actually think to himself,  “I can do better than that.  I’ll give five referrals!” And you will receive those five referrals.

Use Sales Stories When Sharing the Benefits of Your Product or Service.
The necessary and implicit “proof” how you have helped another client can be proven in the interesting events and people within a well-delivered story to potential prospects.  After listening to your story, the prospects will likely be convinced that they will really benefit from your product or service.

Strategically Place Stories in Your Presentation.  You Are a Sales Champion!

Be sure to read my next Blog Post.

The Hidden Selling-Power of Sales Stories Part 3:
Learn What Types of Stories to Tell

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Eric Lofholm International, Inc.
6518 Lonetree Blvd., Suite 190
Rocklin, CA 95765
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