Category: sales scripting

Tiger WoodsI am sure by now you have heard about the car accident that Tiger Woods was involved in last week.  Let me begin by saying I am a Tiger Woods fan.  I have never been interested in golf but I have always been interested in Tiger.  On Sunday Tiger issued a statement on his website.  That statement is considered web copy.  Web copy is a script.

What really surprised me about Tiger’s script was how long it was.  This was probably Tiger’s most important statement he has made in his life up till  that moment.  Every word counts.  I have read the statement 4 times now.  To me the statement causes more questions than gives answers.

His statement is not a sales presentation like you or I would give to sell a product or service (it absolutely is a sales presentation though).  Always remember this for your sales presentations.  The confused mind doesn’t buy.

To read his statement go to www.tigerwoods.com.

Here are my thoughts on what we can learn from what Tiger said on his website.

Web copy is a script.  Web copy is the words on a website.  Tiger may have written the statement himself, hired a copywriter who wrote it, or worked with a copywriter and they wrote it together.

If I was coaching Tiger on the script I would have had him reverse engineer the statement.  Reverse engineer is a scripting term to begin by identifying the outcome he is trying to accomplish with the statement.  Reverse engineer is like saying the alphabet backwards.  *Tip for you:  Reverse engineer your presentation.

Then I would have had him make a list of all the benefits he wanted to convey.  Then I would have him make a list of the objections that might come up.  For example one of the objections is why didn’t you speak to the Florida Highway Patrol?  One way to handle an objection is to ignore it.  He may have decided to ignore that objection.  *Tip for you:  Make a list of benefits and objections for your presentation.

Next I would have him write his best statement.  Then I would have a script writing expert review it to persuasion engineer it.  Persuasion engineer is to take the script (or in this case statement) and review it line by line looking for ways to improve it.   Tip for you:  Have a script writing expert review your script and provide you high level feedback.

Success,

Eric Lofholm

Dear Friend,

Tonight was the annual Trunk or Treat event at my church.  My wife, seven year old son, Brandon, four year old daughter, and I went.

We had a blast.  My daughter loved the jump houses and my son loved climbing the rock climbing wall.

The lens I look at life through is the lens of sales.

My son wanted a snow cone before we left.  We stood in line for about 20 minutes to get him a snow cone.  When we got to the front of the line the snow cone vendor was making a huge mistake.  This mistake easily cost her 50% of her sales for the night.

This mistake could easily be costing you 50% of your sales.

The mistake was she was not prepared to handle the business.

To maximize sales she needed a better system to serve people faster.

She had 2 prices, $2 or $3.

She had 10 different flavors.

Each order took some time just to figure out what the customer wanted.

Here are some ways she could have increased sales.

She could have had one price, $3.

She could have offered 2 flavors.

She could have had someone have 6 snow cones of each flavor ready to go at all times.

Had she done that should would have easily doubled sales.

What can you do to increase your sales results?

One of the best things you can do to increase your sales results is to improve your sales presentation.  The most content rich audio program I have ever created is the Eric Lofholm Persuasion and Influence System.  This 8 CD set contains over 7 hours of step by step instruction on how to generate leads, set appointments, close sales, and handle objections.  I have bundled this product with my most content rich webinar called The Sales Mountain Webinar.

The bundled program is called the Jump Start Sales Program.  The regular price of the program is a little over $700.  The program is on special for only $47 with a 30 day money back guarantee.  You can get a set now at http://howtosellintheneweconomy.com/

Warmly,

Eric Lofholm

handle-objection-need-more-timeIf you want to close more sales, you need to develop the skill of objection handling. One of the biggest challenges I see network marketer’s face is what to do when the prospect says I need to think about it, I don’t have the time, or I don’t have the money.

This is a challenge for the network marketer and it is also a challenge for most everyone on their team.

We know that at the end of a presentation the prospect is going to say one of four things.
1. I am ready to sign up.
2. I am not interested.
3. I have some questions.
4. I need to think about it, I don’t have the time, or I don’t have the money. (or raise some other concern)

Prediction is a form of power. Because we know what they are going to say we can then prepare a powerful, persuasive response to overcome their concern and move the prospect to action. Persuasion is about leading. It is about moving people to action. Great network marketing leaders are great at moving others to take action.

Handling an Objection is like Passing a Hot Potato Back and Forth!

After you have given the prospect your presentation you are going to ask them to take action. After you ask them to take action that is when they typically say I need to think about it, I don’t have the time, or I don’t have the money. I want you to imagine that when you ask the prospect to take action it is if you are giving them a hot potato. When they say to you I need to think about it, I don’t have the time, or I don’t have the money they are giving you the hot potato back. We now need to give it back to them.

In Part 2 of this post, I will share specific sales scripts on how to handle the objection of “I need to think about it.”

Success,

Eric Lofholm
Master Sales Trainer and Coach

Click here for Part 2 of this post

goldIn good times or bad, sales professionals and entrepreneurs need to prospect for new business. You can’t rely on existing customers alone to generate all of the new business you need.

The recent recession has provided many lessons. Imagine being a company dependent on construction firms or home builders. As the recession of 2008-2009 hit, home builders were devastated. And so were many construction firms. Companies who relied on these industries for business suffered greatly. Don’t make the same mistake!

Here are 5 Reasons to Prospect for New Business:

1. Prospecting for new business creates opportunities

Prospecting is the act of finding qualified sales prospects. You can prospect by phone or in person. You can also prospect online or through mail or email, although that is often considered a marketing activity. In either case, any activity that helps to generate a lead creates an opportunity for a new prospective customer or client.

2. Prospecting for new business helps to sharpen your sales skills

According to Eric Lofholm, selling is a learned skill. To improve at any skill, you need to practice. And that means you need to do it over and over. Sales is no different. To improve your results, you need to prospect on a regular basis. If the idea of picking up the phone to make a cold call makes you nervous, then you know you have some work to do.

You don’t have to make cold calls to prospect for new business. You can call current customers and ask for referrals. You can follow up on leads received through your website. You can follow up with new contacts you meet at events or that you connected with online. Prospecting is an essential skill and one you to take time to develop.

3. Prospecting for new business opens the door to referrals

While cold calls are often challenging even for sales veterans, referrals are often easy to follow up with. There are several ways you can receive referrals. You can receive a personal introduction from the person making the referral. Or, you can receive the name and phone number of the person to contact. Or, someone might provide your contact information to the person being referred.

Whenever possible, ask for a personal introduction. This helps to build trust and rapport with the prospect. But, if that’s not possible, ask for the referral's name, phone number and other details and call them. Referrals don’t just happen. You usually need to ask for them.

4. Prospecting for new business provides an opportunity to craft and test new sales scripts

There is nothing more powerful than a good idea whose time has come. And sales scripts are a good idea for anyone who wants to increase their sales results. As you prospect for new business, you will have an opportunity to try out new sales scripts. Results take as long as they take. But, you can increase your results with a good sales script.

5. Prospecting for new business allows you to book more appointments and close more sales

Do you want more customers? If so, then you need to close more sales. But, how? It starts with booking more appointments. You need to actively prospect for new business. That means picking up the phone and talking to people for the purpose of scheduling appointments. Whether you meet someone in person or run an appointment over the phone, you need to deliver more sales presentations if you want to close more sales.

If you’re not getting the results you want today, then you need to take more action to prospect for new business. You need to generate more leads and book more appointments. You need to track your results and hold yourself accountable.

Strive for Success,

Rick Cooper

Sales Coach and Trainer

freegiftDuring my 17 year career in sales I have tried several hundred marketing ideas.  Some of the ideas have worked great.  Some worked before the economy crashed and are no longer working.  There is one idea that has always worked.

I thought of this idea today because when I was watching the Giant’s baseball game tonight on TV McDonald's ran a commercial where they used this idea.  I will share what McDonald's did a little later on.

This marketing idea continues to work even in the current economy.  In fact I am getting more business right now from this marketing idea that anything else I am doing right now

I learned the idea from Jay Abraham.  He didn’t invent the idea but he has used it to generate lots of business for himself and his clients.

When I worked for my first mentor, Dante Perano, he used the idea to acquire hundreds of clients per month.

When I worked for Tony Robbins he used the idea to generate more than 1,000 new clients per month.  The marketing idea is to offer something of value for free.

When I worked for Dante he teamed up with Mike and Irene Milan.  The Milan’s would offer a free real estate investment seminar.  At these seminars Dante offered his Treasure Map Course which sold for $795.  Dante regularly acquired 40 or more new clients per seminar.

When I worked for Tony Robbins I used to give free motivational speeches in companies.  I would be a guest speaker at the weekly sales meeting.  During these talks I would regularly sell 3 tickets to Tony’s seminar generating his company $1,000 per speech.  I would routinely give 40 speeches per month.  Tony had 10 people just like me working for him at the time.

In my business I offer free seminars, free conference calls, free reports, free consultations, and free speeches.  I have mastered offering free things as a way of generating leads and acquiring new clients.  Think of how you could use the marketing idea of offering something for free to help grow your business.

Here are 2 great free offers for you.  I would like to offer you a free sales script critique.  A script critique is where you will work with my script writing coach John Kurth for 30 minutes for free.  During the 30 minutes John will review one of your sales scripts with you.  If you don’t have a written sales script he will share ideas with you on how to create one.  To request a free sales script critique go to http://www.freesalesscriptcritique.com/

I regularly do free sales trainings for sales teams and network marketing teams on a conference call.  How it works is I would do a customized training for your team on the topic of your choice.  I will do this for you for free.  My most popular topic is How to Sell in the New Economy.  To request a free conference call email me  your name, company name, and phone number.  My email address is eric@ericlofholm.com.  I will have my assistant contact you back with all the details.

What is great about this blog post is this is what I am doing in this economy to acquire new clients.

Here is how McDonalds is using this idea.  They just started McCafe Monday's.  They are offering free coffee to acquire Starbucks' customers.  They are betting that if people try McDonalds coffee on Mondays they will create a new habit and get their coffee at McDonalds in the future.  When I get lattes I know go to McDonalds.  I no longer go to Starbucks.  The first time I ever tired a McDonalds' latte it was free.

Eric

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